Refund policy

Return & Refund Policy – JemzCoins

At JemzCoins, we stand behind the quality and authenticity of every item we sell. Due to the nature of coins, bullion, and precious metals, please review our return policy carefully.

All Sales Final – Bullion & Coins

All sales of bullion, graded coins, and numismatic items are final.
Because precious metal markets fluctuate, we do not accept returns or exchanges on these items.

This includes:

  • Gold, silver, platinum, or other bullion products
  • Graded coins (PCGS, NGC, ANACS, etc.)
  • Raw/uncertified coins

Jewelry Returns

We accept returns on jewelry items only under the following conditions:

  • Return must be requested within 30 days of delivery
  • Item must be unworn, unused, and in original condition
  • Item must be returned with all original packaging

Once received and inspected, a refund will be issued to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the item and packaging

We will resolve the issue quickly with a replacement or refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was incorrect or damaged
  • We recommend using a tracked and insured shipping method
  • JemzCoins is not responsible for items lost in return transit

Refund Processing

Once your return is received and approved:

  • Refunds are processed within 2–5 business days
  • It may take additional time for your bank or card provider to post the refund

Order Cancellations

Orders may only be canceled if they have not yet shipped. Once shipped, the order falls under this return policy.

Contact Us

For return requests or questions, please contact:

Email: support@jemzcoins.com
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)


JemzCoins — Fair • Fast • Trusted.